Returns Policy

1.1 When you return a Product to us:
(a) because you have cancelled the contract between us within the seven-day cooling-off period (see clause 4 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, providing that it is not damaged and is returned in its original condition. However, you will be responsible for the cost of returning the item to us, and the original delivery cost. If artwork has been produced for the order additional costs may be added to compensate for time to produce and follow up emails.
(b) because you have said the Product is defective, we will examine the returned Product and if we are satisfied that it is defective we will replace it or provide a refund. If we need to we may send it back for to the manufacturer for an opinion. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
(c) because you want to exchange it for another item, for example a different size or model, we will examine the returned Product, and providing that it is not damaged and is returned in its original condition, within 30 days of ordering, we will exchange it for an item of the same value. If the replacement item costs more you will be charged the difference. You will be responsible for the cost of returning the original item to us, and you will be charged for delivery of the replacement item.
1.2 We will usually refund any money to the card used to pay for your purchase. If you have placed your order and made payment in full then request a refund as the order has been placed in error or you have just changed your mind we reserve the right to withold up to 10% of the value to cover cost we have inccured plus administration costs.

1.3 Please note we can only accept refund requests via our contact form returns request or via email and can not accept a telephone call as a refund request.

2 OUR LIABILITY

2.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
2.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
2.3 We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
2.4 This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.